United together !
At Strateo, we closely follow the advice and measures ordered by the Federal Council to combat the spread of COVID-19. We believe that it is extremely important to limit the risks of contamination for you - our clients - for our colleagues and business partners.
In this context, we have put in place an organisation that ensures the continuation of our activities while continuing to guarantee a high level of service quality and remaining compliant with the requirements of our status as a regulated Swiss bank.
We have set up home working for a large number of our colleagues who ensure the continuity of our service from Monday to Friday from 8:30 am to 6:00 pm. The technical and organisational means deployed ensure that the confidentiality, integrity and availability of your personal and banking data are respected.
However, due to the current market situation, we are experiencing a very significant increase in the number of enquiries and requests for account openings. As a result, it is possible that our phone lines and emails may be delayed. We apologize for this.
We would like to remind you that the vast majority of your transactions can be carried out directly online via your client access.
If you need to contact us
Please contact us only if you have difficulties in executing market orders and/or unblocking your access.
by e-mail : email@example.com
For all other requests
Thank you for your understanding in this extraordinary situation. We will continue to keep you informed of further developments.
In order to protect your health and that of your loved ones, we invite you to scrupulously follow the recommendations and directives from the authorities of the countries in which you reside! Together, let's all contribute to limiting the spread of the virus as much as possible!